FAQs

1. Are there any additional charges from the show contractor as a result of using your services?

Yes. The show contractor will charge you a fee for drayage (material handling) to move your carpet or other material from outside the convention center into your actual booth space. This is a fee based on weight and can be estimated through your exhibitors kit.

2. How are exhibitors able to use anyone other than the show contractor for services such as carpet rental and installation?

All exhibitors have a right to choose who performs work on their booth regardless if it is installing your carpet or assembling your actual booth structure. We are considered an Exhibitor Appointed Contractor (EAC). You are allowed to designate who you would like as your EAC to perform certain functions. You can locate the form for this within your exhibitor's kit.

3. How are you able to offer such low prices?

A: While a lot of show decorators and other companies provide a very wide array of services, we specialize in producing and installing tradeshow flooring only. We manufacture carpet from our own mill as well as others to provide you with the most competitive pricing out there. Our installers are specialized in flooring—it is the only thing they do and it is why they are the best at it.

Q: If I go outside the show, how can I be sure my carpet will be delivered to the booth and installed on-time?

Once an order is placed, your carpet is shipped into the advanced warehouse for the show. Once exhibitor move-in begins, your material will be delivered to your booth and our installers will be there to complete the job. Our Xpert installers will also ensure that your electrical is complete prior to installation and that you are 100% satisfied with the completed job.

5. What are the greatest advantages offered to me by going through Xpert?

We are unique in the sense that we do not move our clients from one "department" to another as the process progresses. Your salesperson will stay with you from the moment you request a quote up until the close of the show. Your greatest advantage—above and beyond your cost savings—peace of mind! Our "Xperts" are available 24/7 to assist with anything that may come up. We believe that there are no problems—only solutions!!